MTJ FAQs
How and when will I receive my tickets?
You will get a receipt confirming your payment as soon as you order. You may also receive updates about the event via email so please keep an eye out for other emails from us containing the latest information.
What if I don’t receive my tickets?
If you do not receive your ticket, please check your junk folder. If you still haven't received a ticket contact us on salam@salamcharity.org.uk
How many people can I bring to the event with my ticket?
Everyone (including children) attending the event, will require a ticket which will be checked on entry to the venue. Those under the age of 2 will not be required to buy a ticket but they must be in the lap of a parent/guardian.
Is there allocated seating?
No, seats are on a first-come-first-served basis.
Is there segregated seating?
Seating will be split into 3 broad sections consisting of brothers/family/sisters. There will be no partitions in any of the events.
What is the latest I can arrive?
The doors close at 6.45pm prompt. No-one will be allowed to enter after this time so please be sure to arrive in plenty of time.
What time does the event start?
The doors will open at 6pm and event will start promptly at 7pm. Please note seating is on a first come first serve basis therefore we are encouraging everyone to arrive promptly at 6pm.
Is the event a conference or a dinner?
The event is conference-style and does not include dinner.
Are accessible seats and assistance available?
If you need specific seating arrangements or assistance, please contact us before booking to discuss requirements.
Is there a minimum age?
All ages are welcome, however, we ask that children under 12 be accompanied by an adult. We operate within a ‘baby in arms’ policy, if your child is old enough to sit by themselves you will need to have purchased a ticket for them
Will there be photography/videography at the events?
Yes, there will be a professional photographer/videographer taking photographs on behalf of Salam Charity, for use in our marketing materials and social media channels. If you would prefer for your images not to be used, please let a member of staff know at the event.
Can I get a refund?
We do not offer refunds if you change your mind or cannot attend the event.
What happens if the event is cancelled?
In the unlikely event that we have to cancel we will do our best to re-arrange the event. If this is not possible we will offer a refund.
Will there be refreshments/food available to purchase?
- Cardiff - No food
- Bradford - Yes
- Oldham - Yes
- Birmingham - Yes
- Leicester- Yes
- London - Yes
Any further questions?
If you have any further questions about our events, please contact: salam@salamcharity.org.uk
